1. Overview
Due to the digital nature of diamonds, refunds are limited and processed fairly.
2. No Refund After Delivery
Once delivered to your imo account, no refunds or cancellations are allowed. Confirm your details before purchase.
3. Refund Eligibility
Refunds are only issued for:
– Non-delivery due to technical issues
– Duplicate payments
– Verified unauthorized transactions
Not eligible for:
– Incorrect account info
– Change of mind
– Fraudulent activity by a sub-merchant
4. Refund Process
Contact info@topuppoint.net within 3 days with:
– Order number
– Payment reference
– imo ID
– Reason for request
Approved refunds timeline:
– Bank/card: 7–14 business days
– Mobile money/crypto: processed per transaction record and value
5. Chargebacks
Unauthorized chargebacks may lead to account suspension.
6. Merchant Responsibility
Loss or fraud by sub-merchants is the merchant’s responsibility, per the Merchant Agreement. The company compensates buyers by deducting the merchant’s balance.
7. Additional Terms to Protect the Company
– Buyers must verify all account details before payment. The company is not responsible for losses from incorrect IDs, usernames, or numbers provided by the buyer.
– The company reserves the right to refuse or hold any order for security checks or suspected fraud until verification is completed.
– Prices and refund rules may change without prior notice. Any changes apply to future orders only.
– Refund requests must include screenshots, payment slips, or any other valid evidence. Missing evidence can result in denial.
– If partial delivery occurred or value was received, only the undelivered portion is refunded.
– Delays or failures due to issues within imo or payment platforms are outside the company’s responsibility. Refund approval depends on confirmation from service providers.
– Any attempt to exploit the system, misuse refunds, or commit fraud will result in permanent suspension of services.
– If merchants cause fraud or delivery delays, the company will recover losses only up to the merchant’s existing balance or earnings.
– The company is not liable for lost profits, delayed delivery damages, or any indirect consequences related to digital item purchases.
– The company’s decision on any refund or dispute is final after internal review.